Refund policy

Return & Refund Policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags (where applicable), and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at info@threadntrend.co.uk before sending your item back.

Returns should be sent to:

Threadntrend
Flat 2, 48 Melton Road
Leicester
LE4 5EB
United Kingdom

Items returned without contacting us first may not be accepted.

Return Postage

For standard returns, including change-of-mind returns, the customer is responsible for the cost of return postage.

We recommend using a tracked postal service when returning an order, as we cannot be responsible for returned parcels that are lost in transit.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your item is defective or damaged, or if you have received the wrong item.

Please contact info@threadntrend.co.uk with your order details and photographs of the issue where appropriate so we can review the problem and provide a suitable resolution.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

Custom-made or personalised products
Items that have been worn, used or damaged after delivery
Items returned without their original packaging where applicable
Gift cards

Please contact us if you have questions about whether your particular item is eligible for return.

Your statutory rights are not affected.

Exchanges

We do not offer direct exchanges.

If you would like a different item, you can return your eligible item in accordance with this policy and place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or card provider may require additional time for the refund to appear in your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@threadntrend.co.uk.